Here is a brief overview of our policies. If you have any questions, please feel free to contact us.
You will receive an order acknowledgment by email upon placement of an order.
In Stock/Backorders
In stock quantities for most items are listed on the item's description page. Backorders will not be offered at this time. If you would like product recommendations from in stock or custom items, please contact us at any time.
Shipping
Our goal is to ship orders on the day they are placed, depending upon the time of receipt.You will be notified by email if the order cannot be scheduled to ship within 1 business day. This applies to in stock items. Custom order items will ship based on the schedule for that particular item.
Our standard ship method is Ground (no PO Boxes, please). You may choose an alternate ship method (2-Day Air, Standard Overnight, or International) as you go through the checkout process.Plan to allow for transit time to your shipping location (see map below).Your online order tracking information will be updated with a shipping tracking number upon shipment of your order.Use this number to trace your package if necessary. You can track a FexEx package at www.fedex.com or a UPS package at www.ups.com.
Order Tracking
You may follow up on the processing status of all your recent orders by choosing Order Status from the main menu. Your online order tracking information will be updated with a shipping tracking number upon shipment of your order. Use this number to trace your package if necessary.
Privacy & Security
We value the privacy of our customers. We never sell, rent or trade e-mail addresses or any other personal information with any other company. Your financial information is transmitted to our secured server using SSL encryption when you shop with us.
Returns
We accept returns of IN STOCK items in resalable condition for exchange or refund of the merchandise purchase price if returned within 30 days of purchase. Please contact us for Return Authorization. If an item is damaged in shipment, please save the packaging materials and damaged goods so that we can initiate a claim with the carrier and please contact us immediately. Let us know if you would like us to replace the damaged items or would prefer a refund. We will notify you if we need to arrange for the carrier to inspect or pick up the damaged items.
If you have ordered an item from our line custom products, it is not returnable for any reason accept for defect, or damage caused during shipping.
International Orders
We are happy to accept international orders. Orders are payable in US dollars. International orders will usually ship via UPS. We prefer to use your shipping account (DHL or other) for freight and duties to take advantage of your discount. Please note your account number in the Special Instructions section and we will remove our UPS shipping charge before processing your order. If it ships on our account, the freight charge is only an estimate. Any variance will be invoiced/credited separately along with duties once we receive those charges. We may apply a nominal service charge for filling out required international shipping documents. If you choose to pay by wire transfer, there will be an additional wire transfer handling charge.